MS Project Server Training and Communications lead – Postal services

Core Consulting Group (CCG) was engaged by one of Australia’s largest postal service providers.  With a focus on mail and courier services they also had a national retail network and a very large property portfolio.  With a diverse range of projects, our client decided to implement an Enterprise Project Management (EPM) system using Microsoft Project Server.

CCG was selected to support the implementation, specifically around training and communications.  CCG were very familiar with EPM systems and the technical configuration of Microsoft Project Server in particular.  Our client had three objectives with the implementation of an EPM System; Single source of truth, simplified reporting, integrated consistent data.

Using the client’s internal methodology for instructional design, we planned, prepared and planned delivery of training programs based on a carefully structured training needs analysis.  This enabled our client to understand the gaps in the skills and knowledge of staff early in the lifecycle of the implementation project.  Our work even saw the project flexibly change direction to maximise the benefit of the software in order to deliver the largest benefits to the portfolio, program and project management community.

The training material developed supported flexible facilitator-led sessions as well as self-paced learning.  The modular approach to material development has given our client the ability to develop multiple training modules from the same material and provided the ability to mix and match topics relevant for the diverse audience groups.  The self-paced learning approach has also provided the client with the ability to leverage the material for future development of eLearning modules.

Due to the need for integrated communications our role evolved to include developing a comprehensive strategic communications plan which identified the diverse range of stakeholders the project needed to engage with and the communication activity required for successful delivery.  The benefit of the well-structured approach to communication and standard key messages was realised as the project progressed.  Many of the messages developed continue to provide effective communication about the PPM and portfolio, program and project management for the future.  By aligning the organisations understanding and expectation, provided the ability to commence a journey as a whole with consistent foundation principles.

Key elements of the solution included:

  • Training Needs Analysis (TNA)
  • Modular training material
  • Training Planning
  • Communications Planning