TRUenergy – Resource Management
TRUenergy is one of Australia’s largest energy retailers, with 2.7M households as customers across South East Australia. TRUenergy’s Information Services (IS) group are responsible for IT systems support and ongoing development, their PMO engaged Core Consulting Group to assist with Resource Management.
TRUenergy’s need was for a rolling resource model across the whole of IS in order to support capacity planning and drive work prioritisation. TRUenergy approach CCG as we had delivered resource management successfully in the past using a locally supported toolset.
After agreeing TRUenergy’s detailed requirements, CCG configured and implemented the resource management tool and assisted with populating the tool with Project and Resource data. We then populated resource planning data from various parts of the organisation, the allocation of effort by resource and/or skill type.
Stakeholder engagement, together with training of users and stakeholders ensured the tool and resource modelling was implemented successfully and that TRUenergy were self-sufficient following go live. TRUenergy continue to use the tool to model demand and capacity and focus resources on priority work.