Case Studies

Post Implementation Review – Telecommunications

Telstra – HIRO Post Implementation Review

Telstra is Australia’s leading telecommunications and information services company. Offering a full range of services and compete in all telecommunications markets throughout Australia they continually build on technology and content solutions.  Telstra’s HSE group is responsible for Heath, Safety and the Environment, which includes Incident and Risk Management.

The HIRO (Hazard, Incidents and Risk Online) project was an enterprise-wide initiative to centralise Incident reporting across the business.  Delivered over several years, by a diverse project team, the project was challenging from a number of perspectives.

Core Consulting Group were engaged to provide an independent Post Implementation Review, for the primary purpose of improving future projects.  The PIR comprised artefact review, Interviews with approx. 16 stakeholders, plus observation of project deliverables.  A “one on one” approach was taken as it was seen as providing a broader perspective than a workshop approach.  The comprehensive review report provided recommendations for the short term (system change, support, etc), as well as the medium to long term (methodology changes, responsibility and governance).

The PIR customer (the HSE GM) was presented with the report, it was well received with positive feedback on our work.

Key Elements of the service included:

  • Fact finding, root cause analysis, hypothesis and verification
  • Recommendation forming and articulation
  • Improvement in delivery methodology
  • Improvement in management and governance models