Case Studies

PMO Analyst – Telecommunications

Telstra – PMO Analyst

Telstra is Australia’s leading telecommunications and information services company. They offer a full range of services and compete in all telecommunications markets throughout Australia.

Telstra’s PMO for the Structural Separation Undertaking (SSU) Program involves multiple Business Units and a large number of engaged resources, as well as a schedule with a firm deadline. The Finance and Schedule processes and standards originally created required refinement and improvement to reflect the new Program structure and deliver efficiency. Core Consulting Group was engaged in the role as a result of their reputation and knowledge in PMO services within other Telstra departments.

Core Consulting Group set up and developed business rules and tools for the management and tracking of systems, projects, their status and other various attributes, and performed ongoing updates through collaboration with the Stream Leads. Core Consulting Group also adapted the Finance and Schedule processes and standards into a new Framework and supported Stream Leads to achieve these processes and standards. Processes were also set up along with tools for the management and tracking of resources via a Resourcing Requirements tool.

Core Consulting Group was a key enabler to the integration of each of the aspects of the PMO, Finances, Risks, Issues, Schedules, and Change to ensure that all members of the PMO had end to end visibility.


Key Elements of the solution included:

  • High visibility and control of timeframes (schedules) provided to the Leadership Group to enable the date deadline to be met.
  • Support provided to the PMO Financial team on providing high visibility and control of costs on the program.
  • Accurate and complete tracking and reporting provided to the Leadership Group on a weekly basis.