Australia Post – E3PS Training Lead
For more than 200 years Australia Post has been keeping Australia connected by delivering mail and providing a national retail network. Australia Post has a large property portfolio range from Post Offices, to mail processing sites and warehouses, to offices and call centres.
CCG was selected to support AusPost with their implementation of their Enterprise Portfolio / Program / Project System (E3PS) due to its reputation in delivering Microsoft Project Server Implementations and supporting the recovery of a past implementation.
Core Consulting Group, using Australia Post’s internal methodology (Instructional System Design), planned the training program around the outcome of a training needs analysis. This enabled Australia Post to understand the gaps in training. Being able to identify gaps early meant time to flexibly change direction of the project to maximise the benefit of the software and deliver the largest benefit across portfolio, program and project management.
The training material developed has had the flexibility of facilitator-led sessions as well as self-paced learning. The modular approach to material development has given Australia Post the ability to develop multiple training modules from the same material and provided the ability to mix and match topics relevant for the diverse audience groups. The self-paced learning approach has provided Australia Post with the ability to leverage the material for future development of eLearning modules.
Key Elements of the solution included:
- Conduct a training needs analysis
- Enable Australia Post staff to perform their processes with MS Project Server independently with minimal support issues, through the development of modular training material and program.