Australia Post – E3PS Communications Lead
For more than 200 years Australia Post has been keeping Australia connected by delivering mail and providing a national retail network. Australia Post has a large property portfolio range from Post Offices, to mail processing sites and warehouses, to offices and call centres.
Australia Post had three objectives with the implementation of an Enterprise Portfolio/Program/Project System (PPM): Single source of truth for all project information, simplified reporting for Governance Forums, and integration of data.
CCG was engaged due to its reputation in the area of project management and experience with a previous engagement within the Australia Post IT department.
Core Consulting Group helped develop a comprehensive strategic communications plan which identified the diverse range of stakeholders the project needed to engage with and the communication activity required for successful delivery.
Australia Post benefited from a well-structured approach to communication and through the standard key messages delivered as part of the communication strategy. Many of the messages developed continue to provide effective communication about the PPM and portfolio, program and project management for the future. By aligning the organisations understanding and expectation, provided the ability to commence a journey as a whole with consistent foundation principles.