Case Studies

EPM Implementation Advisory Services – Government Department

Department of Education and Early Childhood Development (DEECD)
Information Technology Division (ITD) – Microsoft Project Server (EPM) Implementation advisory services (P3 Partner)

DEECD provides education and development services to children, young people and adults both directly through government schools and indirectly through the regulation and funding of early childhood services, non-government schools and training programs. DEECD’s ITD provides integrated ICT services, systems and support that enable the effective management and delivery of Department services, including project management and technology solutions advice.

DEECD had implemented Microsoft Project Server (EPM) some time ago, including an upgrade from 2007 to 2010. Over time, the suitability and detailed knowledge of the legacy EPM Configuration declined. DEECD’s un-met needs include Resource Management, Timesheeting, Demand/Pipeline Management along with improved KPIs and Reporting. In order to improve DEECD’s Project, Program and Portfolio (P3) capability, Core Consulting Group (CCG) were engaged to advise and guide DEECD’s ITD in relation to EPM, as well as provide training and hands on support to lift the scheduling capability of their Project Managers.

CCG initially provided a formal review report containing a set of recommendations, with a focus on improvements relating to the EPM tool. As a result of this review, CCG were engaged to assist DEECD through the provision of user guides, our own MS Project innovations, training, EPM configuration and hands on scheduling support for Project Managers. We were subsequently engaged to cover the EPM Administrator’s role while they were unavailable. Through discussions and workshops, we documented the “as is” and “to be” state, allowing DEECD to commission a rebuild project along with an agreed set of Business Requirements and associated Data Dictionary.

As an outcome of our work, EPM data quality has improved, along with it the associated quality of reporting and sense of a “single source of truth”. In addition the rebuild project is moving toward the procurement phase now scope has been clearly defined.